Amazon Christmas “Fun”

I’ve been using Amazon.com for a long long time. My oldest orders on record there are from 1998, but I’m sure I was ordering from them before that. I’ve always been very impressed with their business: Availability of items, fringe benefits like the Associates program and the free super saver shipping option, and their customer service, which has always been very helpful when I’ve had to contact them, which fortunately hasn’t been very often.

This Christmas season has eroded my faith in Amazon somewhat. Now, I’ll say up front that things turned out well overall, but my Christmas experience with Amazon resulted in more glitches in one month than I think I’ve seen since I started using them.

Here’s a rundown of what happened:

  1. I received a box from them which I opened and noticed that the gift cards were from “Mom” but to “Rachel”. The box was indeed addressed to me, so I opened the itinery to see that someone else’s order had been placed in a box addressed to me. I contacted my family, and the UPS tracking number was one my Dad had received. He contacted Amazon by phone and was told I would have to send the items back and would received a gift certificate for the value of the items Dad ordered. Dad’s comment: “That’s not very much like Christmas.”

    Well, instead I contacted Amazon customer service through e-mail, and after I provided them all the information they needed, they instead packed up a new box with the items Dad ordered and sent it to me. So all turned out well, and I didn’t need to send anything back. (Ironically, my aversion to calling people on the phone worked in our favor here.)

  2. I received another box with a wrapped item from my Mom, and another wrapped item addressed to someone else. Apparently someone else’s order got placed in the same box by mistake. Since there was no indication the first time around that they’d fix the other person’s problem unless that other person contacted them, I didn’t contact Amazon about this. (The item in question was a CD which actually looks kind of interesting.)
  3. My Dad received some items I ordered for him, and they were wrapped, but had no gift cards. The order didn’t show any gift note when I reviewed it, so in all fairness I might have screwed this up myself rather than Amazon losing my note. On the other hand, Dad says he received some gifts from someone else which were not wrapped but should have been.
  4. Finally, I received one CD from my Dad which should have been wrapped but was not. That’s not the fun part though: When I unwrapped presents from Dad, one of them was another copy of the same CD. However, if this was part of the order they had to re-ship, this might have just been a little fallout from the first problem. (Anyone want a copy of Shadow Gallery‘s Tyranny?)

None of this is likely to make me stop using Amazon in the future (fat chance!), but it is an unfortunate set of events. The moral of the story is: Take a look at what you received, even if it’s wrapped, to make sure it looks like it’s correct, because the sooner you notice any problems the sooner you can work with Amazon to get them fixed.

And Amazon’s customer service still rocks, for getting things fixed in time.

Library Thing

Library Thing is a Web site where you can catalog your library. You can enter up to 200 books for free. Or you can buy a membership for $10/year or $25 for your lifetime. (The latter is obviously a great value in the long run.)

I’ve started entering my library, starting with the hardcovers and trade paperbacks (otherwise known in my household as “the small bookcases”). You can view my library if you’d like, although it will take a while before I get it fleshed out. (Don’t expect me to get to the humor or non-fiction for a while.)

The site has its pros and cons, although its pros far outweigh its cons.

Pros:

  • You can search by author, title, ISBN, and other aspects to enter a book into your library.
  • Searches can be made against several sites (such as Amazon), which often come with default information and cover art.
  • The editing page is very easy to use, if you want to tweak an entry in your library.
  • You can link to reviews you’ve written in your journal so others can access them from Library Thing, or write a review directly on the site.

Cons:

  • The database doesn’t have separate fields for copyright date (i.e., when the book was first published) and publication date (i.e., the date this edition was published). Both are interesting to track.
  • The database doesn’t have a way to list individual stories in a collection, or (of more interest) individual books in an omnibus.
  • The Suggestions page doesn’t have a way to ask that it permanently exclude a volume from its recommendations (although “omit authors already in your catalog” gets close).

One thing that’s been interesting as I enter books is that I’ve found a few books I own which I could not easily locate via the search mechanism. For instance, I own first edition hardcovers of Vernor Vinge’s novels The Peace War and Marooned in Realtime, and I couldn’t find the latter, so I entered it manually. That means I’ll probably also scan its cover to add to my library.

All of this is probably not the best way to spend my time. 🙂 As Cliff said when I told him about it, I’d probably do better spending my holiday vacation writing my own fiction.

Internet Explorer Vexes Me

So yesterday Debbi brought home her Windows laptop from work to show me what Fascination Place looks like in Internet Explorer.

And, uh, it’s not exactly what I’d intended.

The core problem is with the three-column layout: It’s supposed to have three neat columns below the header and above the footer with a fixed-width sidebar running down each side, and a fluid-width column (i.e., column that grows if you make the window wider) in the middle. What appears in IE is that once the central column’s content is long enough to run below a sidebar, it flows around the bottom of the sidebar to take up (nearly) the entire width of the window.

For those familiar with CSS, each column is its own div element. The left and right sidebars are set with float: left or right (respectively) and with fixed pixel widths, and the middle column does not float but is set with width: auto. I’ve tested this with several browsers on Mac OS X, and it works fine in all of them. But it looks poor on IE on Windows, and unspeakably awful in the ancient IE 5.2 which was (I think) the last version available for Mac OS X (and which has many known bugs).

There are a few lesser issues, such as the words “Fascination Place” in the banner not appearing in the large characters I intend, and the text scrolling off the right side of the page. Those aren’t as annoying as the essential column problem, though.

I’ve been doing a little research, and it appears that IE has a number of bugs and quirks in it where CSS is concerned, for instance these bugs, and these bugs, and this box model problem. Debbi’s machine is running IE 6 on Windows 2000 v5.0, and apparently many of these issues have been fixed in IE 7. (Whether it fixes my problems, I don’t know.)

Fascination Place is my first foray into using relatively modern (i.e., this millennium) Web technologies. I’m well aware that the nature of the Web is that not everything works well for all people, and that there are people out there still using Mac OS 9 and Windows 98 (some people can’t upgrade), so not everything will render well for those people. But I’m not sure how much effort I want to put into making FP look good for people using old technology, not because I don’t want them to read my site but because I have finite time, and I don’t have access to most non-Mac or older browsers.

(For the record, I’ve tested with Safari, FireFox, and Camino. I should probably also try Opera and OmniWeb.)

I’d appreciate some input from my readers, especially ones living in a Windows world or on older software:

  • Does FP look like what you expect it to look like, based on what I described above?
  • If it doesn’t, is it at least readable and usable?
  • If you’re familiar with CSS (and/or willing to look at my stylesheet), do you have any tips for improving the experience for other readers?
  • Do I suck at writing CSS, or what? 🙂

I would like to make (as they say) a good-faith effort to whip things into shape. And of course improve my understanding and use of CSS generally. But those of you for whom the page looks really whacked may need to bear with me for a bit.

Sorry about that.