So yesterday Debbi gives me a call near the end of the day: She’d gone home early due to a slow day at her office, got home and was puttering around the house, when the power went out. No idea why, but she called PG&E and was told that it was targeted to be fixed in the next two hours.
I got home an hour later, and we went out to dinner and did a little shopping. We got home after the 2-hour window, and the power was still out. So I called PG&E again and they said the outage was due to an equipment failure, and it would be fixed in – yup – the next two hours.
Fortunately, 20 minutes later the power came on again, saving us from having to figure out where else we could go to watch Michael Phelps win his 7th gold medal of this year’s Olympics.
Unfortunately, when I opened my laptop to check baseball scores I learned (after running around the house a couple of times) that our phone service was out, both voice and DSL. So I called AT&T and learned that they didn’t have any service appointments over the weekend, and only a 12-hour appointment available on Monday. Grr. (Naturally, I didn’t actually talk to a human during all of this, and it took me nearly 8 minutes to navigate their phone menu system along the way.)
Half an hour later, I checked the phone again and lo and behold it was working again, Intarwebs and all.
So this morning I called AT&T to cancel the appointment.
You guessed it, I’ve been on hold for 30 minutes waiting to cancel an appointment.
Fortunately, shortly after I typed the previous sentence, I got through to a human and within 2 minutes she’s routed me to the right place and I cancelled my appointment. Yay!
Though along the way I learned that I could have cancelled the appointment on-line.
Here’s hoping the rest of the weekend goes more smoothly.